General conditions of sale

The agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS, located in via Aravallone snc 67020 Caporciano (AQ), and registered with the tax code and VAT number 01982070667, is the owner of the web site www.orodinavelli.it.
All the indicated prices are VAT-inclusive.
The agreement between the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS and the Buyer is entered into once the purchase order has been accepted by the agricoltural company L’Oro di Navelli di Papini Niccolò and Mario SS.
The Buyer declares  to have acknowledged all the information that has been given during the purchase process, including payment procedures, and agrees with all the indicated terms and conditions before placing an order.
Any right of the Buyer  to compensation or damages, as well as any contractual or extra- contractual liability for direct or indirect damages to people and / or property, caused by the non- acceptance, even partial, of an order is excluded.
The Buyer can only purchase the products from the electronic catalogue of the agricultural company L’Oro di Navelli by Papini Niccolò and Mario SS, as described in the relative information data sheet.
Please note that the pictures accompanying the listed products may differ from the final product you will receive, particularly with regards to colour and dimensions.
The placement order is confirmed by the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS by sending an email confirmation to email address provided by the customer. The order confirmation must have a PO number, which may be used for all related communication between the Byer and the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS. The confirmation email sent by the agricultural company  L’Oro di Navelli di Papini Niccolò e Mario SS contains all the required information given by the Buyer. It is the Buyer’s  responsability to check the correctness of the information along with the obligation to inform the agricultural company L’Oro di Navelli di Papini Niccolò and  Mario SS in case of any mistake and/or discrepancies.
The agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS undertakes to inform the Buyer in advance should the placamento order be rejected.

TERMS OF PAYMENT

Pay Pal

By selecting the PayPal payment method, you will be directed to the Paypal website where you will enter your email address and password and make the payment directly using your PayPal account.
Your financial information will be available only to Paypal and will not be shared with the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS.
In case of order cancellation or refusal to the placement order by the agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS, the paid amount of money will be refunded to the Buyer via Paypal.
The agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS will not be responsible for delays and/or damages caused during the reimbursement procedure.

The anticipated Bank Transfer

The reason for the bank transfer must be stated:
– the reference number of the order;
– the date of execution of the order;
– the name and surname of the owner of the PO and a contact telephone number.

The transfer must be directed to:
Agricultural Society L’Oro di Navelli
by Papini Niccolo’ and Mario SS
Via Aravallone S.n.c.
67020 Caporciano (AQ)
VAT number 01982070664
IBAN : IT98 V030 6903 6031 0000 0012 052
Filiale Intesa San Paolo L’Aquila

In case of payment by bank transfer in advance, the goods ordered by the Buyer will not be delivered until a proof of effective payment is sent to the email address info@orodinavelli.it, no later than 3 days from the date of acceptance of the order.
The agricultural company L’Oro di Navelli di Papini Niccolò and  Mario SS will commence shipment once the payment is received on its bank account. Once these deadlines have passed, the order will be considered to be automatically canceled.

DELIVERY METHODS, TIMES AND COSTS

The products available for sale are conditioned upon the limited stock available for sale and is a condition unquestionable by the Buyer  for the validity of the offers.
In case of complete or partial stock sell out, the agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS has the right to decline the order request from the Buyer. The agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS undertakes to inform the Buyer via email and to reimburse the Buyer as soons as possible and no later than 14 days since the date of the placement order.
For goods delivery, the agricultural company L’Oro di Navelli di Papini Niccolò e Mario SS uses one of the National Couriers. The delivery always takes place at the road level and on the place reachable by the courier. Any request for home deliveries, for example for delivery to the floor, should be made when the order is placed.
The shipment of the goods is accompanied by the invoice or sales receipt.
All the companies should proceed with the registration and should indicate the VAT number and company name.
All delivery costs are the responsability of the Buyer and are clearly explained at the time of execution of the order. The payment of the goods by the Buyer that he can use will be the one that has been chosen at the time of the placement order. No other method of payment can be used by the customer. The agricultural company L’Oro di Navelli by Papini Niccolò and Mario is exempt from any liability in case of shippment delay or in case of delay in the execution of the order.
After the delivery of the goods by the courier, the customer is required to check:
– that the number of packages delivered marche  what is written in the delivery note that has been previously anticipated by e-mail;
– that the packaging is intact, not damaged, not wet or otherwise altered, even in the materials of closure.
In case of damage to the box or in case of discrepancies in the ordered quantity, all notifications should be made on the delivery note, stating: SIGNATURE WITH THE RIGHT OF CHECK.

Once the documents is signed by the courier, the Buyer will not have the possibilità to complain regarding the integrity of the goods that has been delivered.
Any problems concerning the entirety of the goods, correspondence or completeness of the products received, they must be reported within 5 days from the date of delivery, in accordance with the procedures set out in this document.
In case impossibility to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated impossibility  to deliver to the indicated address by the Buyer at the time of placement order, for this reason, the order will be returned to the warehouses of the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS.

RIGHT OF WITHDRAWAL

To the discipline of Legislative Decree 2011/83/EU, if the Buyer is a consumer, has the right to withdraw from the purchase contract for any reason, without explanation and without any penalty, sending to the agricultural company L’Oro di Navelli by Papini Niccolò and Mario SS a communication in this sense, within 14 days from the date of receipt of the goods.
This notice must be sent by registered letter with acknowledgement of receipt, addressed to the agricultural company:
L’Oro di Navelli di Papini Niccolò and Mario SS
in Via Aravallone S.n.c.
67020 Caporciano (AQ).

It is also possible to send a written notice of withdrawal by e-mail to the following address: info@orodinavelli.it always within the aforementioned period of 10 days and followed by a confirmation by means of registered letter with acknowledgement of receipt, sent compulsorily within the following 48 hours.
Once we have received the above notice of withdrawal, the Customer Service will quickly proceed  to communicate to the Buyer all the instructions regarding the methods of return, within 14 days from the date of the goods return.
In accordance with the law, the shipping costs related to the return of the goods to the Seller are in charge  of the customer.
The goods must be returned intact, unused, complete with all its parts and in the original packaging (envelopes and packaging), under penalty of total forfeiture of the right of withdrawal and the related refund of the amount paid for.
Without prejudice to any repair costs for damages to the original packaging, the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS, will refund the Buyer the total amount already paid for the order, within 14 days of its return, by a transfer procedure of the amount by means of a bank transfer Banking, it will therefore be the customer’s responsibility to provide timely bank details on which to obtain this reimbursement (ABI Code – CAB – CIN – Current Account -). In the event of forfeiture of the right of withdrawal, the goods will remain at the warehouse of the agricultural company  L’Oro di Navelli by Papini Niccolò and Mario SS in Brescia in via Agostino Gallo 18 25121, available to the customer for its collection but at his expense. The goods will be kept in Brescia, in the warehouse which is situated  in Via Agostino Gallo 18 25121, as it is a product of the same type as subject to natural food perishability.

WARRANTIES

In case of conformity defects of products sold by the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS the customer must immediately contact the Customer Service e-mail at the address info@orodinavelli.it.
The legal guarantees provided  in articles 129, 130 and 132 of the Code of Conduct apply to the sale of the products Consumption. The Buyer  has the right, at his choice and on condition that the type of product allows it, to the Restoration, at no cost, of the conformity of the product by repair or replacement, or by a appropriate reduction of the price or termination of the contract. The Customer forfeits these rights if he does not denounce to the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS, the lack of conformity by the period of two months from the date of delivery on which he discovered the defect.
If, following the intervention of the agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS, the defect should not result in a lack of conformity pursuant to DL 24/02, all the costs regarding the check and restoration will be on the responsability of the Buyer, as well as transport costs if has been paid by the agricultural company L’Oro of Navelli of Papini Niccolò and Mario SS. The guarantee of conformity and quality of the goods shipped, offered by agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS,  is strictly limited to a reimbursement from the buyer in the form of a refund, to the exclusion of all other allowances. In particular, the agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS,  will not be liable for any direct or indirect damage, due to a defect in the goods. It is understood that the agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS, will not take into account the following complaints reported after the above deadlines.
In the event that, for any reason, the agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS, it is not able to return to its Buyer a product under guarantee (restored or replaced),the agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS will proceed with the full payment of the amount that has already been done.
The agricultural company  L’Oro di Navelli di Papini Niccolò and Mario SS, will provide to the Buyer all the necessary  information and instructions on how and when the defected product should be returned.
In cases where the application of the guarantees provides for the return of the product, the good must be returned by the Buyer  in its original packaging, complete of all its part (including packaging and documentation, if any) in order to  limit damage to the original packaging.

PRIVACY

The personal data requested during the placing of the order are collected and processed in order to meet the stated requests of the Buyer and for no reason  will be transferred to third parties.  The agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS guarantees to its Buyers the respect of the rules in subject of processing of personal data, governed by the privacy code referred to in DL 196 of 30.06.03 and subsequent amendments. The data controller is  the agricultural company L’Oro di Navelli di Papini Niccolò and  Mario SS Via Aravallone S.n.c. 67020 Caporciano (AQ).

CLAIMS

Any  complaint must be addressed to the agricultural company L’Oro di Navelli di Papini Niccolò and  Mario SS  in Via Aravallone S.n.c. 67020 Caporciano (AQ)

APPLICABLE LAW

The stipulated sales contract between the Buyer and the agricultural company L’Oro di Navelli di Papini Niccolò and Mario SS shall be deemed to have been concluded in Italy and shall be governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of the contract at distance, if the Buyer is a consumer, the jurisdiction shall be that of the tribunal of reference in his town of residence; in all other cases, the territorial competence is exclusively that of the Tribunal of Aquila.

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